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What happens next
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Review in progress
Usually same dayYour enquiry will be assessed to ensure we understand your question.
Team response
Within 1-2 business daysOne of our team members will prepare a reply.
Further information
If requiredIf we need more details, we’ll contact you by email or phone.
Follow-up
Within 3 business daysYou’ll hear from us with a clear and helpful answer.
Next steps
Our team is finalising your response and will be in contact shortly. Please check your email for an update soon.
Most enquiries answered within two business days.
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You can track your enquiry with the reference number included in your confirmation email.